Frequently Asked Questions (FAQ):

1. What does Coimbatoreplaza.com offer?

www.Coimbatoreplaza.com makes it possible for you to send gifts to your loved ones residing almost anywhere in the world. Through this service, you can order from the choicest gift items shown on the site while making the payment online. The gift will be delivered at an approximate time and address given by you, according to your specifications.
Coimbatoreplaza.com provides you with a enjoyable shopping experience and you can be assured of authentic quality and prompt delivery. All our products are door delivered and we stand by our quality and provide 100% Satisfaction Gaurantee.

2. Can I phone or fax my order?

No, orders are accepted only online after securing your payment through the credit card information submitted by you.

3. What is the minimum and maximum purchase that can be made in www.Coimbatoreplaza.com?

There is no minimum purchase requirement. There is no maximum limit either. However, for your own safety against misuse of your credit card, we may require additional details before shipment.

4. Which credit cards does Coimbatoreplaza.com Portal accept?

At present we accept MasterCard Visa, American Express and Discover credit cards only. But soon we will be coming up with host of other payment options.

5. Is my credit card number number secure?

Your Credit Card details are accepted through the SSL protocol. All transactions are secured, powered by SSL encryption capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.

6. Does Coimbatoreplaza.com Portal use SSL encryption?

Yes. Our shopping-cart software runs in Secure Mode on the customer's browser, using SSL (Secure Sockets Layer) to encrypt sensitive data such as credit card numbers. While selecting products and adding them to the Shopping Cart, the customer is in Non-Secure Mode. After he/she presses the Pay-Now button, we switch to Secure Mode in order to collect the billing and shipping information. All modern Web browsers support the SSL standard.

7. What is a Shopping Cart?

An online shopping cart is similar to the cart you use in physical supermarkets. You add items that you wish to purchase into it and proceed to pay for your order. You can add as many items you want from any of our stores.

8. How do I feel sure that you have correctly registered the order placed?

After you have placed the order, you will get an e-mail confirming each order registered with us. Please check your e-mail and if you need any correction, you can email us before the items are shipped.

9. Are the items shipped as per the display on webpage?

The products will match the image on the website as the images have been taken from the vendors from whom the final order is sourced. The product specifications (weight, size, color etc.) mentioned with the product photos are only approximate. Most products here are handicraft items. There may, hence, be a variation in the pictures and the respective products.
Coimbatoreplaza.com , in its absolute discretion, may deliver a similar / alternate product for reasons or exigencies beyond its control. At the same time www.Coimbatoreplaza.com will make all possible efforts to make its services delightful for both the sender and the receiver of the gift. Note: Accessories shown (if any) are not a part of the product.

10. From where are the items bought?

The gifts at www.Coimbatoreplaza.com are sourced from exclusive regional manufacturers and other products in India through strategic linkages. This arrangement enables our visitors to select from the choicest range of products made exclusively in India and not available anywhere in the world, right from their desktops.

11. How much time do you take to deliver after the payment has been made?

Within India - We shall deliver your gift within 6 working days of securing your payment or on the approximate delivery date mentioned by you in the order form, whichever is later. But in special cases we do our best to speed up delivery as quickly as possible

Worldwide Delivery - For delivery of goods in 'Worldwide Delivery' section, the prices are accommodated to include the international shipping and handling charges. Shipping Time is 24 hours to 7 days depending upon the product availability. Transit Time is 7 to 15 days depending on the Address (Country)

12. Which shipping destinations do you support?

Within India - All products with the exception of Flowers & Cakes untill otherwise mentioned are delivered to all the cities in India.

Worldwide Delivery - For delivery of goods in 'Worldwide Delivery' section, all the items are shipped to all the countries in the world.

13. Is delivery possible on Holidays and Sundays?

On Sundays and Public Holidays in India, no delivery of items through courier is possible. Deliveries will be made either on the previous day or the next day. In case of flowers/cakes/chocolates and a few select items, efforts are made to deliver even on Sundays / Holidays. But we do not commit on assured delivery on these days.

14. Are there any additional delivery charge ?

None. Our charges are all inclusive! No extra charges for urgent delivery, delivery on Sunday's or holidays.

15. Can you guarantee the date of delivery?

We take all efforts to deliver the gifts on time. But sometimes, when we run out of stock of the ordered items, delivery might be delayed. Be assured that such conditions occur rarely. For assured delivery on the specified date, order at least a week in advance.

Yes. You simply need to select the desired delivery date while placing an order online. The gift will be delivered on the specified date, provided it gives us a minimum of six working days after securing your payment.

16. What is the mode of delivery?

For all the orders in Coimbatore city, items will be hand delivered to the door. All other cities the delivery of gifts is made through renowned courier services. For outside india we ship the items through Registered AIRMAIL.

17. How do I know that my gift has been delivered?

Confirmation through e-mail shall be sent to you after your gift has been delivered.

18. Can I ship different items in the same order to different shipping addresses?

Yes. In case you have (say) 5 items in your order across various stores, you can assign different shipping addresses to one or more of these items. What’s more, you can assign each item to be delivered on different dates.

19. Can I send some message with the gift

Yes, you can send your message with the gift. Just type in your message in 'Your Personalized Message' box while making the payment online. Your message will be delivered along with the gift.

20. Can the recipient send me a return message ?

Yes, the recipient can send a return message to you. We'll request all recipients while delivering the items and the message will be e-mailed to you.

21. My order is shown to be in 'Processing' state. What does it mean?

Your order passes through following states before it finally enters the 'Shipped' state:

Processing: This is the default status for your order and it comes as soon as order is placed.
Processed: Your order/payment has been approved by our payment gateway. We are ready with the product and the order will be executed as per your specifications.
Shipped: Your order has been successfully shipped from our end; or
Cancelled: Your order could not be approved by our payment gateway or we are not in a position to deliver the goods due to some constraints.

22. Cancellation and Refund

You can cancel an item before it enters the shipment process. Usually if you email us within 24 hours of placing the order, we will be able to cancel your item(s) and refund your card account.

23. How do I contact you regarding my order?

You can send a mail to our Customer Service Group at sales@Coimbatoreplaza.com, info@Coimbatoreplaza.com and we will only be glad to help you.